Your satisfaction is our priority. If you encounter any difficulty, here is the official procedure to contact us.
In accordance with the applicable regulations, Fincre Service undertakes to acknowledge receipt of your complaint within a maximum of 10 business days and to provide you with a final response within a maximum of 2 months.
As a first step, we invite you to contact your usual advisor in order to try to resolve the issue amicably:
If the response does not satisfy you, you may contact our dedicated department in writing (registered mail or email):
If no solution can be found after all internal remedies have been exhausted, you may refer the matter free of charge to the consumer mediator. The mediator is an independent authority whose role is to facilitate the amicable settlement of disputes.
[EMPLOYER'S MEDIATOR NAME]
[Mediator postal address]
Website: [Link to the mediator website]
The data collected when handling your complaint is processed in accordance with our privacy policy and is used only to resolve your dispute.